§ 4 Right of Revocation
Information on your right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving reasons.
The period in which you may withdraw expires fourteen days from the day on which you or a third party nominated by you and who is not the carrier took possession of the goods.
In order to exercise this right of withdrawal you must clearly state to us (Bungalow Gallery GmbH, Stiftstrasse 1A, 70176 Stuttgart, phone +49 (0)711 220 2000, fax +49 (0)711 220 2002, email [email protected]) for example by means of a letter sent through the post, a fax or an email that you have decided to withdraw from this contract. If you wish you may use the attached withdrawal form although the use of this form is not obligatory.
To comply with the period for the withdrawal all you have to do is to send your letter, fax or email stating that you are exercising your right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract we must refund all the money we received from you including the delivery costs (except for any additional costs resulting from your selection of a different form of delivery from the cheapest standard delivery we offered) without delay and not later than fourteen days from the day on which we received your notification that you were withdrawing from this contract. For the repayment we will use the same method of payment as the one you used for the original transaction unless a different method was expressly agreed with you. Under no circumstances will we charge you any fees for this repayment. We may refuse to make the repayment until we have received the goods or until you demonstrate that you have despatched the goods, whichever comes first.
You must return or consign the goods to us without delay and in any event not later than fourteen days from the day on which you notified us of your withdrawal from this contract. To comply with this time period for the withdrawal you must despatch the goods before the fourteen day period expires. We will bear the cost of returning the goods. You must only compensate us for any loss in value of the goods if this loss in value is attributable to any handling of the goods which was not necessary for checking the nature, attributes and functionality of the goods. Skin care products and cosmetics can only be returned unused and in its original packaging.
End of the information on revocation
Exclusion of the right of revocation
The above right of revocation only exists if you have concluded the distance selling contract as a consumer. A consumer is every natural person who concludes an act of legal significance for a purpose which can be attributed neither to their commercial activity nor their activity as a self-employed person.
Also in the case of consumers there is no right of revocation of distance selling contracts:
- for the supply of goods made according to the customer’s specification or goods which are clearly customised to personal needs or which, because of their attributes, are clearly not suited to being returned or which can rapidly deteriorate or in cases where their use-by date would be passed.
- for the supply of audio or video recordings or software in so far as the data carriers were unsealed by the consumer or
- for the supply of newspapers, periodicals and illustrated magazines unless the consumer issued his contract statement by phone.
The European Commission offers the possibility for online dispute resolution on a run by their online platform. This platform can be reached at http://ec.europa.eu/consumers/odr.